Privacy Policy

1. Introduction

Welcome to BLESSED LOUNGE. We are committed to protecting your personal information and your right to privacy. This policy explains what we collect, why, and the choices you have.

2. Information We Collect

We collect personal information that you voluntarily provide when you register on the website, place an order, express interest in our products and services, or contact us.

• Personal data: name, email address, phone number and delivery address.
• Payment data: the details needed to process a payment you choose to make, such as a mobile money number. Payments are handled by our payment providers; we do not store your card details.
• Technical data: basic information such as browser type and pages visited, collected through cookies as described in our Cookie Policy.

3. How We Use Your Information

• To create and manage your account and sign you in.
• To process, fulfil and deliver your orders.
• To send order updates and other administrative messages.
• To respond to enquiries and provide support.
• To keep the website secure and prevent fraud.

4. Sharing Your Information

We share information only with your consent, to comply with the law, to provide you with services, to protect rights and safety, or to fulfil our business obligations. This includes sharing with our branches, payment providers and delivery agents so that your order reaches you.

5. How Long We Keep Information

We keep personal information only for as long as needed for the purposes above, including to meet legal, accounting and dispute-resolution requirements.

6. Data Security

We use appropriate technical and organizational measures to protect the personal information we process. However, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on where you live, you may have rights under data protection law, such as the right to access, correct or delete your personal information, or to object to or restrict certain processing. To make a request, contact us using the details below.

8. Children

This website is not directed at children, and we do not knowingly collect personal information from them.

9. Changes to This Policy

We may update this policy from time to time. The date at the top of this page shows when it was last updated.

10. Contact Us

If you have questions or comments about this policy, visit our Contact Us page.